Head Office Address:
P.O. Box 40,
Old Makkah Al Mukarramah road, Al-Ammariyah,
Jeddah 21411, Saudi Arabia
Tel: 012-6049444 / Fax: 012-6426435
Email: contact@hha.com.sa
Customer Care:
| For Enquiries & Complaints: | |
| Toll free number: | 800 244 0140 |
| Email: | crd@hha.com.sa |
| Working hours: | 7:30am to 4:30pm (From Sunday to Thursday) |
Customer Complaint Handling Policy:
- Haji Husein Alireza & Co. Ltd. aims to deliver the highest quality sales, service, spare parts, and support services that consistently meet or exceed customers' expectations. Haji Husein Alireza & Co. Ltd. ensures that the pursued quality policy is aligned with its business objectives.
- The complaints are promptly and precisely handled ensuring any related queries are promptly addressed.
- Upon filing a complaint, the customer receives an automatic text message response with the submitted complaint/request number.
- The complaint will be responded to within a maximum of three working days from the date of submission. The customer will be promptly notified of the estimated time required for final processing of the complaint, if needed.
- Customer satisfaction with the complaint resolution is confirmed via a follow-up text message or recorded phone call.
- All complaints are documented electronically through the company’s system, which is subject to the customer privacy policy.
- All phone calls made to customers are recorded for quality and training purposes.
- Customer care center operates from 7:30 AM to 4:30 PM, Sunday through Thursday.
- Complaint Submission Methods
- Contact our customer care center toll-free at 800-244-0140.
- Email: crd@hha.com.sa / contact@hha.com.sa
- Our official social media accounts:
We would be pleased by your continuous communication with us to strengthen the relationship with you and to provide the best services to your satisfaction.