Haji Husein Alireza & Co. Ltd. aims to deliver the highest quality sales, service, spare parts, and support services that consistently meet or exceed customers' expectations. Haji Husein Alireza & Co. Ltd. ensures that the pursued quality policy is aligned with its business objectives.
The complaints are promptly and precisely handled ensuring any related queries are promptly addressed.
Upon filing a complaint, the customer receives an automatic text message response with the submitted complaint/request number.
The complaint will be responded to within a maximum of three working days from the date of submission. The customer will be promptly notified of the estimated time required for final processing of the complaint, if needed.
Customer satisfaction with the complaint resolution is confirmed via a follow-up text message or recorded phone call.
All phone calls made to customers are recorded for quality and training purposes.
Customer care center operates from 7:30 AM to 4:30 PM, Sunday through Thursday.
Complaint Submission Methods
Contact our customer care center toll-free at 800-244-0140.