Mazda 5S Service Awards |
Congratulations to Riyadh Mazda for achieving a 5 Star status award in the Mazda 5S program, they can been seen here receiving the award from Mr. Shimura, Customer Service General Manager of Mazda. |
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Riyadh Mazda achieved 2nd place overall in the GCC. |
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| Kilo 11 achieved a 4 star rating in the 5S award, they came 4th in the GCC, they received there award in Jeddah from Mr. Shimura. |
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| 5S Over View |
Mazda Service operations define a series of service activities divided into 12 processes, from contact with the customer before they bring in their vehicle to after-service follow-up and concern resolution procedure, and the ideal situation under which each of the processes is accomplished. |
These activities are indispensable to the improvement of customer satisfaction and business growth. “5S activities” are necessary for accomplishing the above service operation standards, resulting in a service shop that is kept clean and comfortable, and also the improved service operations. |
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| 5S is a basis for every service operation improvement activity. The 5S’s stand for the five principals beginning with the letter S. |
| Their activities are: |
- Sort
- Stabilize
- Shine
- Standardize
- Sustain
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